Englaon 30 Day Change-of-Mind Policy

Englaon promise to provide the correct item information. If you feel like you are not getting exactly what you had in mind. You are welcome to return the item if the following terms and conditions are met:

Terms & Conditions

  • Request is made within 30 days of purchase date.
  • Item to be returned must be in their original re-saleable condition (ready to be put back on the shelf) with all tags and packaging.
  • The item is NOT opened, used or damaged.
  • That you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
  • The refund amount will not include delivery costs. If the item was delivered for free, delivery cost will be deducted.
  • Handling fees will apply at 10% of the purchase price.
  • The return of the item is the responsibility of the buyer.
  • If the item has sustained damage in transit or does not return as noted above, a revised refund amount may be required.

If you would like to take this offer, please send us an email at sale@Englaon.com.au and indicate the Order ID the item you wish to return and the reason for the return. Our Customer Service team will reply to your email and, if applicable, issue you a Return Authorization (RA) number. All other relevant information will be given to you at this time. Englaon will not accept any return of any item/s without an RA from our Customer Service Representative.