We want you to be completely satisfied with your purchase and suggest that you inspect your items upon delivery or pick-up, to ensure you are happy with their condition and operation. If you’re not content with the state of your new purchase, you can request money refund within 14 days of purchase. And the postage fee is NOT refundable. The item must be returned to us in its original condition, original condition means undamaged, including the outer packaging. Once the item is received by us and provided the returned item meets defective items criteria, a replacement product or a full refund to you. This will be done within 5 business days of receiving the item. If No Problems was found by our inspectors, or customer change of minds, we will charge 10% restocking fees of the total product price in this case.

Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don’t match the description.